Mobile ordering without an app
Customers can place take out orders just by texting — no mobile app required.
Text (312) 444-0070 for a demo
Or chat with Polly in the widget below to place a fake order.
Try ordering from your own menu in just 30 seconds
See how Polly's AI ordering assistant works with your real menu. No account or credit card required.
An Easier Way for Your Customers to Order
Personalized ordering through natural conversation - no apps, no complicated menus, just simple texting
📱 AI Text Orders
Order Through Simple Text Messages
Customers text your existing business number to place orders naturally. Our AI agent understands conversational requests like "large latte with oat milk" and guides customers through building their perfect order step-by-step.
🧠 Custom Training
Knows Your Business Inside and Out
Our AI is trained on your specific menu, ingredients, policies, and business information. It can answer questions about dietary restrictions, ingredients, preparation methods, and store policies with the same knowledge as your best staff member.
⚡ Instant Response
Never Miss an Order, Even During Rush
While phone lines get busy, text messages are handled instantly. The AI processes multiple conversations simultaneously, ensuring customers get immediate responses even during your busiest periods.
🔄 POS Integration
Seamlessly Syncs with Your System
Orders automatically appear in your existing Square account with payment already collected. Your staff can start preparing orders immediately without any manual entry or payment processing.
💬 Natural Conversation
No Mobile Apps or Online Menus
Customers text naturally without learning special commands or downloading apps. The AI understands modifications, substitutions, and complex requests, making ordering as simple as texting a friend.
💳 Secure Payment Processing
Payment Collected Upfront
Payment is securely processed and collected before preparation begins. Customers can save payment methods for faster future orders, and all transactions are handled through encrypted, PCI-compliant systems.
📊 Real-Time Menu Sync
Always Accurate, Always Current
Menu items, pricing, and availability sync automatically from your POS. When you run out of an item or update prices, the AI agent knows instantly and can suggest alternatives to keep orders flowing.
🎯 Smart Upselling
Increase Average Order Value
The AI naturally suggests relevant add-ons and pairings based on customer orders. "Would you like to add a pastry for $2?" or "Make that a combo for just $1.50 more?" - boosting sales without being pushy.
🔧 Staff Efficiency
Free Your Team to Focus on What Matters
Reduce phone interruptions and order-taking tasks. Your staff can focus on food preparation, in-store customers, and creating great experiences while orders flow seamlessly through text.
Who Uses Polly?
Food & beverage businesses of all sizes use Polly to enable takeout order ahead through text messages.
🍔 Fast Casual & QSRs
Streamline High-Volume Orders
Perfect for fast-casual chains, burger joints, and QSRs that need to handle high order volumes efficiently. Polly reduces wait times, eliminates order errors, and keeps your drive-thru and pickup operations running smoothly during peak hours.
🚚 Food Trucks
Mobile Ordering Made Simple
Perfect for food trucks and mobile vendors who need efficient ordering without the overhead of additional staff or equipment. Polly takes orders via text while you focus on cooking and serving, helping manage rush periods and reducing wait times for customers who can order ahead of your location.
☕ Coffee Shops & Cafes
Alternative to Mobile Apps
Built for coffee shops, specialty cafes, and artisan roasters where customization is key. Polly understands complex drink modifications, milk alternatives, and seasonal specials, ensuring every latte, cappuccino, and specialty beverage is ordered exactly as customers want it.
Take orders & catering requests
by text message
Get the same AI ordering power as major chains without the enterprise price tag.
No contracts, no complexity. Just more orders.
Starter
Get started with AI text message ordering.
$79 /month
$49 /mo per additional location
- AI text to order agent
- Capture catering leads
- Identify customer complaints
- Bilingual agent - English + Spanish
- $0.25 per order
Growth
Scale with advanced AI text marketing.
$129 /month
$79 /mo per additional location
- Everything in starter plan
- Send broadcast text messages
- AI marketing assistant
- Up to 3,500 broadcast texts
- Then $0.02 per broadcast text
Frequently Asked Questions
If you can't find what you're looking for, email Sam our founder at sam@textpolly.com and he'll be happy to help.
Ordering Process
How do customers place orders?
Customers simply send a text message to your existing business phone number. Polly will respond immediately and guide them through building their order step-by-step through a natural conversation.
What phone number do customers text?
Customers text your existing business landline number - the same number they would call. We text-enable your current phone number so text messages are directed to our AI ordering system.
How does the conversation work?
Customers text naturally - no special commands needed. Polly responds conversationally, confirms understanding, shows running totals, and guides them to checkout. It's designed to feel like texting with a knowledgeable staff member.
Can customers customize their orders?
Yes! Polly understands natural language requests and can handle all your menu customizations including drink sizes, temperature (hot or iced), milk alternatives, modifications like extra shots or decaf, and any special requests based on your menu options.
What if an item is out of stock?
Polly automatically knows when items or modifiers are unavailable and won't allow customers to order them. Instead, it will suggest available alternatives to keep the ordering process smooth.
How do customers pay?
Payment can be processed securely through the Polly platform. Customers can have a card on file, and payment is collected immediately when they approve their final order.
Technical Integration
How does Polly know my menu items?
Polly connects directly to your Square point-of-sale and pulls your current menu, pricing, and availability in real-time. This ensures customers always see accurate information.
What POS systems work with this?
Currently we integrate with Square, with plans to add more integrations in the future. The integration pulls menu data and pushes completed orders seamlessly.
Do I need new hardware or software?
No additional hardware is required. The integration works with your existing Square account and phone number. Everything runs through secure cloud-based connections.
How do I make menu changes?
Menu updates happen automatically through your Square account. When you add, remove, or modify items in your Square, Polly's knowledge updates accordingly.
Where do completed orders appear?
Once paid, orders automatically sync to your Square account just like online or mobile app orders. Your staff can start preparing the order immediately.
Business Operations
How does this help my staff?
It reduces phone interruptions during busy periods, orders arrive pre-formatted in your POS system with payment already collected, and staff can focus on preparation rather than order-taking.
What about busy periods?
Polly can handle multiple conversations simultaneously, helping manage rush periods when phone lines might be busy or staff is focused on in-store customers.